Returns & Refunds

Your satisfaction is our priority. We want you to love every piece you receive.

7-Day Inspection Window

For all fragile decor items, you have 7 days from delivery to inspect your purchase. If you notice any damage or defects, please contact us immediately.

Damage Claims - Video Proof Required

To protect both you and our artisan partners, we require video proof of unboxing for any breakage claims.

Please record a continuous video while opening your package that clearly shows:

The exterior condition of the shipping box
The unboxing process from start to finish
The item and any damage present

This helps us process your claim quickly and ensures we can work with our shipping partners to prevent future issues.

How to Initiate a Return

Contact our customer service team with:

Your order number
Photos or video of the issue
A brief description of the problem

We'll respond within 24 hours with next steps.

Refunds & Replacements

Approved returns will be refunded to your original payment method within 5–7 business days. Where possible, we'll offer a replacement item first to ensure you still receive the piece you loved.

Non-Returnable Items

Custom or personalized items cannot be returned unless they arrive damaged or defective.